MarketPlace Booking

Advance Book for MyCar

Book in advance to go to your destination with ease

Frequently Asked Question (FAQ)

How do I ride with MyCar?

To use MyCar, download the MyCar app and sign up for an account. It’s quite straightforward and easy to use.

Android:https://play.google.com/store/apps/details?id=com.mycar.passenger
iOS: https://itunes.apple.com/my/app/mycar-the-app-for-passengers/id1044912773?mt=8

For more information please visit https://www.mycarasia.com

How do I lodge a complaint against a driver?

We thank you for helping us improve our services. To lodge a complaint, please send an email with a proper subject and explanation in detail to support@mycar.asia.

For urgent complaints, please call our 24/7 Call Centre 03-7661-6208.

I left something behind in the car. Can you help me retrieve it?

To send a request to retrieve your belongings, please email to support@mycar.asia. and we will assist you in contacting the driver.

For urgent complaints, please call 03-7661-6208.

I paid the driver Cash and my Credit Card was also charged.

To get a credit from MyCar please email to support@mycar.asia..We will investigate this case with our drivers and process the refund as soon as possible.


I have not received my refund after filling in the online refund request.

Please call 03-7661-6208 for an immediate update on the refund status.

I have used the promo code but limit has been reached.

We have a limit to the number of promo codes issued for the day, you will need try again tomorrow morning.

How do I get an estimate fare from MyCar to my destination?

Please download the MyCar customer app and it will provide a fare estimate before you place your booking. Use the links below to sign up for an account.

Android: https://play.google.com/store/apps/details?id=com.mycar.passenger
iOS: https://itunes.apple.com/my/app/mycar-the-app-for-passengers/id1044912773?mt=8